Accessibility

The declaring organisation Centre national de formation professionnelle continue (CNFPC) is committed to making its website accessible, in accordance with the Law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: www.cnfpc.lu

What is digital accessibility?

Everyone should be able to use and easily consult the information on a website or an application, in particular people with disabilities and/or using assistive software or specialised equipment (e.g. visual, hearing, physical, cognitive disabilities, etc.).

Compliance status

This website is partially compliant with the European standard EN 301 549 as well as the Web Accessibility Evaluation Framework (RAWeb) v1 that implements it, due to the items listed below.

Non-accessible content

The content listed below is not accessible for the following reason(s):

Non-compliances

• Some ‘title’ attributes of links do not exactly repeat the visible label, but they nevertheless allow the destination of the link to be understood on their
• Language changes are not declared or are inappropriate for certain terms.
• Some lists are not always identifiable as such by assistive technologies.
• On some pages, the hierarchical order of headings is not relevant.
• Some interface components have compatibility gaps with assistive technologies:
  • In zoomed or small-screen versions, the button to close the navigation menu is outside the dialog window. However, it remains reachable via the keyboard.
  • In zoomed or small-screen versions, the button to close the search filters is outside the dialog window. However, it remains reachable via the keyboard.
  • In zoomed or small-screen versions, the button to close the search form is outside the dialog window. However, it remains reachable via the keyboard.
  • In zoomed or small-screen versions, the button to close the table of contents is outside the dialog window. However, it remains reachable via the keyboard.
  • In zoomed or small-screen versions, the shortcut to quickly access the navigation menu is not fully functional via the keyboard.

For this content, it has been verified that the non-compliances affecting it do not block access to information. If any content nevertheless proved inaccessible, we undertake to provide, on request, an accessible version of it (see the section “Feedback and contact details”). An accessible redesign of these components is planned by our technical teams for a future version of the site.

Weak accessibility of the help page.

Disproportionate burden

Not all office documents available on the site necessarily comply with EN 301 549 V3.2.1; the volume of documents to be processed to reach compliance is significant and would require disproportionate resources. We nevertheless undertake to provide, on request, an accessible version of the content on a case-by-case basis (see the section “Feedback and contact details”).

Some videos published after 23 September 2020 do not have an adapted textual transcript. We strive to provide the messages conveyed in the video in the surrounding text.

Content outside the scope of the law of 28 May 2019

Downloadable documents provided by third-party administrations and not under our control.

All videos published on the site before 23 September 2020.

Preparation of this accessibility statement

This statement was prepared on 19 June 2024. The information contained in this statement is accurate and based on an effective evaluation of the compliance of this website with the requirements set out in RAWeb 1, such as a self-assessment carried out by the body “National Centre for Continuing Vocational Training (CNFPC)”.

Control process

Websites developed under the Renow framework are built within a generic and centralised architecture, following project management processes and complying with the Renow checklist. To ensure neutrality, we regularly call on accessibility experts to verify the compliance of websites or new features.

Each site is evaluated in several stages:

1. During the design of the content structure.
2. During the production of graphic and functional mock-ups.
3. Before it is published.

Once the site is online, checks are performed as follows:

• For each new content item, the editorial team checks access to the entire content before it is published.
• Each new site feature is evaluated before it is published.

During evaluations, the site is tested with the main screen readers, on tablets, mobiles and PCs. It is also tested with different web browsers (compatibility up to 2 versions behind the current version).

Skills of the people involved

Work procedures integrate the application of Internet guidelines during the various stages of producing the site (writing, management, development).

Our staff have the knowledge and skills required to correctly apply the Internet guidelines.

Feedback and contact details

If you notice an accessibility issue, email us at accessibilite@cnfpc.public.lu: describe your problem and indicate the page concerned. We commit to responding by email within one month at the latest. To remedy the issue in a sustainable way and as far as reasonably possible, an online correction of the accessibility issue will be prioritised. If this cannot be done, the desired information will be provided in an accessible format according to your wishes:

• In writing in a document or email;
• Orally during an interview or by phone.

Procedure to ensure compliance

If the response is not satisfactory, you also have the option of informing the Information and Press Service, the body responsible for monitoring accessibility, via its online complaint form, or the Ombudsman, mediator of the Grand Duchy of Luxembourg.

This statement is based on the model defined by Implementing Decision (EU) 2018/1523. This model belongs to the European Union and is published under the Creative Commons Attribution 4.0 International licence.